We all know by now that the Magic Jack isn’t perfect and it clearly had some issues, and annoying ones I might add. But we also know that it costs only $20 a year and that’s why millions of us have chosen to use it anyway. We have decided that its annoyances are worth dealing with if it means that we save $500 a year, especially with this down trodden economy we are in.
Okay, so what about the new magicJack Plus? Well, if you thought the Magic Jack was cool, flaws and all, then you are really gonna love what we discovered during our review of the MagicJack plus. The Magic Jack Plus is basically the Magic Jack with several improvements aimed at eliminating the problem issues that the original magic Jack came with.
When I say it’s basically the same I mean just that!! The magic Jack Plus costs nearly the same price and comes with all of the exact same features and services including unlimited local and long distance calling to both the United States and Canada. With the only differencing being the upgrades that make it work better and more reliably. The magic Jack Plus also costs a bit more with the device and the first year of service costing $69.95 and renewals running at $29.95 per year. The old device costed $39.95 with renewals for $19.95 per year. With the new device magicJack is now offering the ability to port a phone number that you already have for a $20 fee and they are also now offering some sort of replacement insurance on the device that costs just $10.
How Has The MagicJack Plus Addressed Past Issues?
The magic Jack has been known to be a problem because with it you are required to keep your computer on all the time in order for it to work and also because involving a computer in the calling process opens up the door for many complications since everybody has differing computers. The new MagicJack Plus addresses this concern by coming with the ability to work via Ethernet. This new features means that you don’t have to hook the Magic Jack up to your computer anymore (although you still can) thus totally eliminating the need to keep your computer on or deal with computer related issues that bog down and complicate service. Instead just hook the magic Jack plus straight into your router.
A second concern with the magic Jack was it’s call quality and this has also been addressed with the MagicJack Plus. The new Plus comes with two very important features that Dan Barislow, magic Jack’s founder, has promised will allow it to skyrocket into the upper echelon of telecommunications companies in regards to call quality. This two upgrades are being called HD voice and Echo Control and these upgrades alone will allow your MagicJack to reach a Magic level of call quality that hasn’t been seen anywhere to date with VoIP services.
A third concern with the MagicJack plus was that installing it and getting it to work can be quite confusing. This issues has been addressed by the fact that it can be hooked directly into your telephone. All you have to do is hook it up to your computer the first time you use it so that you can register for a magicJack account and telephone number. Then simply hook the Magic Jack Plus into your telephones phone jack port and you can make calls right away.
Besides these concerns the only other concern with the Magic Jack has been it’s customer service and that is something that isn’t likely to change. In order for Magic Jack to offer service for only $30 per year they simply can’t provide telephone support. Perhaps they should offered tiered services where you can pay more in order to have access to telephone technical support? The good thing however is that with the improvements to the new Plus device it is a lot less likely that people will need to contact support for anything.
Update – 10/25/11 – Our Review Of The MagicJack Plus
Our tests of the MagicJack Plus have seen excellent call quality and a very easy setup process. We have moved on to using a cell phone exclusively so we only tested the Plus this time around and don’t use it daily but we didn’t have any problems when testing it.
When you receive your device it is simple. Take the device out of the package and hook it up to your computer. Once this is done just follow the on-screen prompts and register your device, selecting a new phone number or porting over your landline number or even the number you had with the old magicJack. After you are done with this take the device out of your USB drive. Hook the AC adapter into the MJ+ and an outlet. Then hook the ethernet cable into the device and your modem. Finally, hook the device up to your telephone, pick up your phone, and you will hear a dial tone. You are now ready to go and can make and receive calls immediately. And we aren’t kidding when we say it’s so easy that even the technologically challenged can get it going.
Although that magicJack Plus won’t be for everybody we see little reason why anybody would go with any other home phone service considering its easy-of-use, low cost, and new level of nearly perfect call quality. As we see it you get everything that other companies offer but at a significantly reduced price!
Update – 02/22/12 – A Real User magicJack Plus Review From Dan
I’ve been using magicjack for 2 years now, no complaints, it works, I can call out, can call in. It can’t be beat for the price. It won’t work for everybody and if you’re one of them, just find another solution, but for those of us that it works for it’s great. Sound quality is good, can’t remember it ever dropping a call. Last year I would hear a beep on the phone every now and then, but not lately. Occasionally when I would call home on my AT&T cell phone I would have to dial an extra number to connect, but that was a minor annoyance. My wife uses it to call her kids in other states and has no complaints. In a service vs price ratio it’s one of the best deals around. I’ve spent less than $100.00 total for local and long distance phone service for 2 years.